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Title: Study of Quality Management in selective services of a Hospital
Authors: Ghosh, Abhik
Keywords: Hospital Management
Quality Management
Gowri, V.
School of Health Systems Studies
Issue Date: 2015
Publisher: TISS
Abstract: Quality services provided by both public and private sector should bring under light. Quality healthcare does not mean only being treated politely by healthcare personnel. Poor quality service, medication error, inadequate facilities and equipment, failure in providing proper information to patient are well known problem in these days. These deficiencies make impact in health care system. Poor healthcare service is also wastage of resources. There is not having proper standards of medica l care in most of the states in India. This is major risk on the life of health care service taker. Healthcare organizations are looking for effective quality improvement strategy to improve quality of patient care. Study of assessing quality, processes an d solve challenges help hospitals to move in the right direction. Many hospitals are taking initiative to improve quality patient care and patient safety. Hospital should be focused on comprehensive quality improvement as quality patient care reduces medic al error. Lack of quality benchmark or assurance like accreditation, make health service seeker difficult to choose to select service providers. It also confines their demand for optimum service. There is always a high demand for better quality healthcare. So it is needed to explore to various mechanism for ensuring safe, affordable and high quality healthcare. These clearly indicate that there should be provision of acceptable quality care which have quality assurance programme, quality assurance certifica tions and accreditation system etc. Measuring the quality of provided service is very crucial thing. It should be measured how well the service met customers‘ expectation. It is important to know the entire picture of care delivered by provider. Various na tional and international agencies assure the delivery of care. The following things are taken care of – 1. Safe – how safe it is for individual care. Like – avoiding injuries, procedure for right patient at right site. 2. Timely – Here reducing waiting time is v ery important. High waiting time provokes anxiety of patient and their relatives. Care should be at right time especially for emergency cases. 3. Effective – Providing care should be effective so that patient can be benefitted. 4. Efficient – care should be prov ided in efficient manner. Resources like time, money, material should not be wasted 2 5. Equitable – The effective care should not vary according to gender, location, socioeconomic status of the patients. 6. Patient centered – providing care should prefer by pati ent and according to their needs, addressing their value of choice and also ensuring that providers‘ values guide all clinical decisions.
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