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Title: New technology at work place impact on job design content and work organisation
Authors: Mishra, Santosh Kumar
Keywords: Datta, R.C.
School of Management and Labour Studies
Issue Date: 2001
Publisher: Tata Institute Of Social Sciences
Abstract: One of the major influences of new technology has been the changes in workplace technology, production systems and the related organisational change, i.e particularly in the field of industrial relations and human resource management The thesis revolves around this general theme and particularly the technological impact on Job design, work content and work design. The major research objectives have been: To understand the introduction of microprocessor based technology, within on organisational environment. To understand the technological impact on Job content, job design, skill sets and occupational boundaries To understand the independent influence of technology on the above mentioned variables. Study of the extent to which Jobs are holistic on a technological environment, l.e. whether they are more enriching or getting more and more deskilled. To establish the linkage between occupational satisfaction and Job design aspects. in terms of Hackman and Oldham's Job characteristic model. To map the management influence and imperative concerning Job design, content and work organisation. To understand union influence on the process Methodology The study was carried out in a well known multinational concern which operates, of the field of heavy engineering, systems, electronics and electrical equipment The researcher chose a case study approach to investigate. A case study IS t.he appropriate mode to illuminate the various sources of data and to understand the complex nature of the subject under study The data collection methods were interview schedule, collection of secondary data as well as non-participant observation The unit of analysis was the pre-manufacturing tool room of the said organizatIon. The site was chosen because of Its availability of data in terms of operation of CNC machines and well-established work practice Because an in-depth understanding was sought after the total population of the tool room was included as the sample, which included the operation, programmers, supervisors and tool room managers. The data analysis was done using a content analysis approach, where in interviews were documented and coded for particular responses. The responses were mapped against the theoretical framework The major findings were related to deskill and reskill of labour, job variety, limlted autonomy, and environmental factors The future scope of the work could be related to he emergent sector of IT and knowledge management services The preference for CNC operation could be related to job variety and limited autonomy. Also the absence of social objectives in the job design process was remarkable Management strategies were the Erst prerogatives when it came to make decisions about the technological change process The union was involved in the operational stage and had no say about the strategic decision making The negotiable issues were mainly pertaining to Job security, while the content and job design aspects were left to the management
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