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Title: Communication In Industry
Authors: Naik, P V
Keywords: Desai, K.G.
School of Management and Labour Studies
Issue Date: 1975
Publisher: Tata Institute Of Social Sciences
Abstract: OBJECTIVES The aims and objectives of this project are as under: (1) To study the channels and media of communication existing in the organization. (2) To find out whether the workers are correctly informed or not. (3) To ascertain tile role of supervisors, managerial personnel and union representatives. (4) To test the validity of the hypothesis that the workers with longer space of service are better informed than those with shorter span of service. N.B. (i) Workers having longer span of service - ?'years and more. (11) Worker shorter span of service - More than '1 year but lese than 3 years. SCOPE OF THE STUDY The study was conducted at SIEMENS INDIA Ltd. - Works- Motor, Kalwa, Thane DEFINITIONS USED (1) Respondent with longer span of service meant the worker also has put in more than 6 years of service. (2) Respondent with shorter span of service means the worker has completed 1 year of service but not more than 3 years of service. (3) Supervisor means the person in-charge on the shop floor who comes into direct contact with workers. (4) Management means the personnel belonging to executive or managerial cadre. (5) Workers mean the daily-rated permanent workers who are working on a:tJ.y kind of job. METHODS AND TECHNIQUES OF DATA COLLECTION Data were collected by interview schedule method. All the 50 respondents were interviewed in the factory during their working hours. The information was collected on the following items s (a) Personal data of respondents. (b) Leave and application for leave. (c) Wage - components - calculation - administration - dearness allowance. (d) E.S.I. benefits - contributions - procedure to claim benefits. (e) Provident fund - deductions - purposes for loans - extent of loans and gratuity - amount and years. (f) Standing Orders (Misconducts). (g) Grievance Procedure. (h) Joint committees - (Works committee and canteen committee). The information on above items was also collected from agreements; files, papers, and also by inquiries through the Personnel Department. SAMPLING Out of about 600 daily rated permanent workers, 20 respondents with longer span of service and 20 respondents with shorter span of service were drawn by selecting ever,y 10th worker from the muster roll (of the forme7-') and ever,y· 5th worker from the muster roll (of the latter). With 242 workers in the former and 161 workers in the latter category. Further 4 cases from 17 supervisors and 4 cases from 11 managerial personnel were selected by the Random Sampling Method. Also 2 plant level union representatives were interviewed. SUMMARY OF FINDINGS AND CONCLUSIONS Findings (1) A majority of the workers were educated upto Secondary level. Hence the barrier of illiteracy in the process of communication was not Observed. (2) A majority of the workers could speak, read and write Marathi, Hindi and even English. Ninety nine per cent of the workers could speak Hindi. Seventy five per cent of the workforce was found to be Marathi knowing. (3) Workers were knowledgeable on lave matters but many of them had inadequate knowledge about the procedure of application. (4) Most of the workers knew about wages, its components but very few were knowledgeable on its calculation, administration. (5) Workers knowledge about E.S.I. benefits, contributions and procedure to claim benefits was not satisfactory. All the workers knew about their contributions but none could tell about employer's contribution. (6) Workers knew about P.F. deductions but not much about the purposes of loans, extent of loans and the procedure to apply for loan. The knowledge about gratuity was not very satisfactory. (7) A majority of the workers knew about the existence of grievance Procedure. But very few could tell about the various steps involved. (8) Almost 50% of the workers were aware of .something called Standing Orders in the organization. But they did not know the main provisions like late-coming, misconducts etc. (9) Most of the workers knew about the existence of joint committees like Works Committee and Canteen Committee. (10) The most frequently mentioned source of information was Personnel Department followed by Notice Board and supervisors. (11) The supervisors pl~ a key role in the communication system of the organisation. Workers are aware of this fact. (12) Management realises the importance of communication and does make special efforts in establishing informal mode of communication. (13) The hypothesis of this research work was tested during the course of this study. The hypothesis holds true and it is, therefore, established that the workers with longer span of service are by and large better informed than the workers with shorter span of service. The communication was found to be quite effective in the areas of study. Workers were quite satisfactorly informed on various labour matters. The extent of information possessed by the workers on different areas was quite good though at the same time workers need more information.
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