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Title: Perception Of Supervisors To Their Role In The Obganisation
Authors: Appanna, Gowri
Keywords: Desai, K.G.
School of Management and Labour Studies
Issue Date: 1984
Publisher: Tata Institute Of Social Sciences
Abstract: Supervisors are management's first line of def ease in the unending battle against economic waste. They play a critical role in the success or failure of an enterprise. Along with the managers, and executives to whom they report, supervisors hold a dual responsibility first-to take maximum care of the resources available to the enterprise and second to obtain the best possible results from utilisation of these resources. An enterprise is a purposeful organized human activity. In the most basic sense, its aim is to convert certain available resources into desirable, valuable and products and services. Those persons who are charged with the task of economically converting resources into useful, valuables end products or services are engaged in the process of management. These persons are called SUPERVISORS. The OBJECTIVES of this study are as follows : 1) To study the motivational aspect among the supervisors. 2) To know their role and responsibilities. 3) To understand supervisory perception on their career progression. 4) To assess their training and development needs. This study. was confined to a light engineering unit in Bombay employing 700 workers, 50 supervisors with 6 managerial staff. This unit is part of a nationally well known company in India, prominent in the field of industrial packaging. The 50 respondents were drawn from the supervisory cadre of the unit under study. All available persons belonging to the supervisory category were interviewed without resorting to any scientific sampling process. HIGHLIGHTS OF THE STUDY 1) Nearly 4/5th of the respondents are above 36 Years of age and they have mostly risen from the ranks. 2) The Educational level of 44% (29) of the respondent are up to SSC whereas others are distributed from intermediate to graduates leaving a few with engineering degrees. 3) 17 persons (33%) have put in 10-20 years of work in the company mostly belonging to the middle age group. 4) Allocation and supervision of work was considered by 92% (41) to be the most important responsibility whereas supervision by persuasion has been voted by 98% (44) as against punishment. 5) Information through the grapevine rather than through the proper channels has been the description given on the state of communication by 65% (29). 6) Better opportunities for growth has been give as the most pressing present need by 54% (24) followed by monetary benefits. ) 10 out of the 15 among those having risen from the ranks are highly satisfied in their job as compared to 2 out of 7 from the direct recruits. 8) 14 out of 25 in the age group -36-50 see their future prospects as bleak. 9) Emoluments were considered to be sufficient by 52%, the reason being mainly due to the presence of another earning member in the family. 10) Attitude to job and company has been perceived as the highest on the 3-point scale (high, average, low). 11) On the degree of supervision by their boss '54% felt that very little superision was done and help , was extended most of the time if not always. 12) 19 out of 24 felt that decision making was one of the most important qualities necessary to becoming a good manager. 13) 31 (69%) strongly felt the need for more training. 14) 57% asked for technical training followed by 25% who preferred it in the non-technical areas.
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