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Title: Flexible Work Practices in Manufacturing and Service Sectors: A Cross Case Analysis
Authors: Nath, Apurba Kumar
Keywords: School of Management and Labour Studies
Bino Paul
Issue Date: 2013
Publisher: TISS
Abstract: The world of work has seen tremendous changes caused by various economic, political, social and cultural factors. These changes have impacted the way people work in different organisation in various sectors across the globe. The change basically calls for people and organisations to be „flexible‟, „innovative‟, „new‟ and „high performance‟. But bringing change is a structural process and a chain of factors are influenced by it. This research primarily looks at the how organisations and employees in a manufacturing and service sector primarily a glass manufacturing industry, hospital and a educational institute cope, adjust, refine and implement flexibility in their work organisation. The research focuses on the kind of flexible work practices adopted, their role and perception by both management and workers and the positive and negative changes that are brought by this new set of work practices upon the organisation and its employees. Using a qualitative approach, multiple embedded case studies are selected for the study. Using unstructured in-depth interview data is collected from both the management and the workers and from representatives of workers/trade union. Individual case analysis and cross case analysis of the three case studies are done to dissect the emerging themes of similarity and divergence. The analysis reveals that job rotation, team work and delegation of responsibility were some of the common flexible work practices adopted in the case studies. Skilled workers mostly practiced team work and delegation of responsibility while for unskilled workers only job rotation was practised. Role and perception of management on flexible work practices was mixed. While the management at the manufacturing industry and glass industry did not prefer flexible employees for skilled people, the educational institute preferred all their employees to be flexible. Training and motivations has emerged as one of the primary factors in the implementation of flexible work practices. Role and perception of workers and trade union on flexible work practices was mixed. Wages, salary and trade union has hardly any impact on the adoption and implementation of flexible work practices. Among the positive impact employees now feel they are more empowered, skilled and have a say in their work. While among the negative impact the most pervading is the outsourcing or contracting of work. This has resulted in a growing number of workers without any employment or social security and also unskilled employment.
Appears in Collections:M.Phil.

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01_title.pdf240.01 kBAdobe PDFView/Open
02_declaration.pdf209.46 kBAdobe PDFView/Open
03_certificate.pdf209.4 kBAdobe PDFView/Open
04_acknow ledgement.pdf121.87 kBAdobe PDFView/Open
05_abstract.pdf213.54 kBAdobe PDFView/Open
06_contents.pdf498.25 kBAdobe PDFView/Open
07_list of figures.pdf258.66 kBAdobe PDFView/Open
08_chapter 1.pdf227.92 kBAdobe PDFView/Open
09_chapter 2.pdf368.44 kBAdobe PDFView/Open
10_chapter 3.pdf257.87 kBAdobe PDFView/Open
11_chapter 4.pdf525.24 kBAdobe PDFView/Open
12_chapter 5.pdf228.9 kBAdobe PDFView/Open
13_references.pdf309.66 kBAdobe PDFView/Open
14_appendix.pdf292.26 kBAdobe PDFView/Open

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